James Barber Tobacconists are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at james@smoke.co.uk

Our Contact details:

James Barber
63-65 Cold Bath Road
Harrogate
HG2 0NL
UK.
Phone: +44 (0)1423 787322
Email:sales@smoke.co.uk

VAT at 20% is inclusive on all orders delivered to countries within the UK, all other destinations are exempt from VAT.

Prices are subject to change without prior notice.

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order. Please note the minimum order is £7.50.

We accept credit card payment.

The shipping costs will be confirmed before checkout. but here is a rough idea of shipping costs.

Orders that require special next day delivery must be placed before 2pm to ensure the next delivery option is available.

Please note Royal Mail do not consider a parcel lost until after fifteen working days for domestic post. With  international deliveries, the orders that are Tracked and Insured will be  refunded when Royal Mail confirms it is lost after 90 days.

We therefore are unable to give refunds until this time has passed.

We will normally dispatch your order within 1 business day.

We send parcels through Royal Mail Monday to Friday.

Royal Mail 48 – Aims to deliver in two to three working days.

Royal Mail 24 – Aims to delivery in one to two working days.

Special Delivery Royal Mail – Guaranteed next day delivery. (Orders must be received pre 2pm to guarantee this option.)

Any delays to delivery sent through royal mail 24 or royal mail 48 cannot be guaranteed or compensated. If you require your order by a certain date, please select special delivery.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

For orders made from the UK, 20% VAT is inclusive. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.

We cannot be held responsible for duties and taxes charged to the customer upon delivery. It is up to the customer when ordering to check that goods are not prohibited in their country and we will not be held responsible for any confiscations. If in doubt, please contact your local excise / customs office.

Online payments are processed by Opayo, who complies with all PSD2 transaction security protocols, so as any customers’ payments remain secure.

We guarantee your satisfaction. All of our products come with a full manufacturers no quibble guarantee.

If you need to reach us, please email us on james@smoke.co.uk, alternatively, you can call on +44 (0)1423 787 322 or write to us at James Barber, 63-65 Cold Bath Road, Harrogate HG2 0NL

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