Terms and Conditions

Please take a moment to read our Business Terms and Conditions. Thank you.

About Us

James Barber Tobacconists are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at james@smoke.co.uk

Our Contact details:
James Barber
63-65 Cold Bath Road
Harrogate
HG2 0NL
UK.
Phone: +44 (0)1423 787322
Email:sales@smoke.co.uk
VAT at 20% is inclusive on all orders delivered to countries within the UK, all other destinations are exempt from VAT.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please note the minimum order is £7.50.

We accept credit card payment.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling

The shipping costs will be confirmed before checkout. but here is a rough idea of shipping costs.

Orders that require special next day delivery must be placed before 2pm to ensure the next delivery option is available.

Please note Royal Mail do not consider a parcel lost until after fifteen working days for domestic post and twenty working days for international deliveries. We therefore are unable to give refunds until this time has passed.

Delivery Schedule

We will normally send your order to you in 1 business day . International orders are generally received in under 7 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK, 20% VAT is inclusive. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
We cannot be held responsible for duties and taxes charged to the customer upon delivery. It is up to the customer when ordering to check that goods are not prohibited in their country and we will not be held responsible for any confiscations. If in doubt, please contact your local excise / customs office.

Credit Card Security

We use Sellerdeck Payments as our online payment service provider. Sellerdeck is powered by CreditCall, a robust and reliable infastructure. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a full manufacturers no quibble guarantee.

Reaching Us

If you need to reach us, please email us on james@smoke.co.uk, alternatively, you can call on
+44 - (0)1423 787 322 or write to us at James Barber, 63-65 Cold Bath Road, Harrogate HG2 0NL

Privacy Policy

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools Internet Options| Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

If the items you receive are faulty or you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at J.N. Barber Ltd. , we'll issue a full refund for the product to your original payment method.
Goods may only be returned with permision from ourselves. Please contact us for shipping instructions. Any item returned without consent from ourselves will not be accepted.
If you do not inform us within 7 days of receipt that you have decided to return goods which are not faulty, you will be charged a 2% re-stocking fee and postage will not be refunded.


Safe & Secure

For your peace of mind we accept payments via Sellerdeck Payments secure gateway.

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Free UK Delivery

On orders over 75.00 within mainland UK. Excludes ROI and Channel Islands.

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We Deliver Worldwide!*

Outside of the UK? We deliver to most countries worldwide. *Excludes tobacco products to the U.S.A. and EEC member states

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